My flight to Detroit (via Northwest Airlines)was approximately three hours late leaving Peoria. The incoming flight had mechanical problems and had to return to the Detroit Airport and was delayed while they brought in a different airplane. With all the delays experienced with airlines, I just hoped that a plane would arrive from Detroit and thus make a return flight with me aboard.
The plane arrive, had a quick servicing and we were off for the short flight. All is well.
Today, I received a letter of apology from the General Manager of Customer Care for Northwest Airlines. Not only was there what sounded like a sincere apology, but also the addition of 1000 bonus miles to my WorldPerks account!
Two thumbs up for Northwest Airlines!