My flight to Detroit (via Northwest Airlines)was approximately three hours late leaving Peoria. The incoming flight had mechanical problems and had to return to the Detroit Airport and was delayed while they brought in a different airplane. With all the delays experienced with airlines, I just hoped that a plane would arrive from Detroit and thus make a return flight with me aboard.
The plane arrive, had a quick servicing and we were off for the short flight. All is well.
Today, I received a letter of apology from the General Manager of Customer Care for Northwest Airlines. Not only was there what sounded like a sincere apology, but also the addition of 1000 bonus miles to my WorldPerks account!
Two thumbs up for Northwest Airlines!
4 comments:
Whoa! Did you join the "Mile High Club" for that response?
That's great, but do you think it is an indicator that fewer people are flying and as a result they can give away more perks and actually give a damn about customer service because they need as many customers as they can get...
I think after that experience I wouldn't want to fly anymore! As soon as I would have heard mechanical problem I would have been running as fast as I could to Hertz! Glad you made it safely!
Love to fly! Just glad the "problem" was taken care of in Detroit. There was no problem with my actual flight. I am sure keeping customers happy is more important than it has ever been. I still don't have enough perks for a free trip.
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